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How do I return an item?
Return Policy
At LogoWear Plus, we stand behind the quality of our products and decoration services. If merchandise needs to be returned, we must be notified within 30 days of delivery. Requests made after 30 days from the confirmed delivery date will not be eligible for return or refund. Return Eligibility To be considered for a return: We must be notified in writing within 30 days of delivery. Merchandise must be unused, unwashed, and in original condition. All original tags and packaging must be intact. A Return Authorization (RA) must be issued before any items are sent back. Returns sent without prior authorization may be refused. Custom & Decorated Merchandise Because the majority of our products are custom embroidered or decorated with your logo: Custom, personalized, or decorated items are non-returnable unless there is a verified defect or production error. If a decoration or production issue occurs, it must be reported within 30 days of delivery. Photographs of the issue may be required for review and resolution. Non-Returnable Items The following items are not eligible for return: Custom logo merchandise without defect Clearance or final sale items Washed, worn, or altered merchandise Orders reported after 30 days from delivery Damaged or Incorrect Orders If your order arrives damaged or incorrect: Notify us within 30 days of delivery. Provide order number and photos of the issue. We will review and determine replacement, correction, or refund options. Return Shipping Unless the return is due to a confirmed defect or error on our part: Return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable. |